*Applicable only to handmade ceramic product purchases.

We strive to provide prompt and reliable delivery for all your orders. Below are the details regarding our delivery process:

Processing Time:
Orders are typically processed within 2-5 business days. You will receive a confirmation email once your order has been shipped.

Shipping Methods:
We offer various shipping options to meet your needs. Shipping methods and rates will be calculated at checkout based on your location and the weight of your order.

Delivery Times:
Delivery times vary depending on the shipping method selected and your location. Generally, you can expect delivery within 5-10 business days after processing. Please note that during peak seasons or holidays, delivery times may be longer.

Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package's journey to your doorstep.

International Shipping:
We currently offer international shipping to select countries. Please note that additional customs fees or duties may apply, which are the responsibility of the customer.

If you have any questions regarding your order or our delivery policy, feel free to contact us at aysehabibe1@gmail.com.

*Applicable only to handmade ceramic product purchases

We offer a 30-day return policy, allowing you 30 days from the date of delivery to request a return.

To qualify for a return, items must be in the same condition as when you received them—unused, undamaged, with tags attached, and in their original packaging. A receipt or proof of purchase is also required.

To initiate a return, please reach out to us at aysehabibe1@gmail.com. Returns should be sent to the following address:

2 Broadway Market Mews,
E8 4TS, London

Once your return is accepted, we’ll provide you with a return shipping label and instructions on how to send your package back. Please note that items returned without prior approval will not be accepted.

If you have any questions about our return policy, feel free to contact us at aysehabibe1@gmail.com.


**Applicable only to ceramics classes purchases

Our refund and exchange policy is strict to maintain fair staff wages and accessible pricing.

• Courses can be exchanged up to 28 days before the start date.

• Between 28 and 14 days prior, you can switch courses for a £20 admin fee.

• From 14 days prior, bookings are non-refundable and non-exchangeable.

We appreciate your understanding that there are no exceptions.